5.0 Verified customer
Runs dispatch for two locations without adding office staff
Danielle CooperOperations Manager, Cooper & Sons Plumbing Nashville, TNApril 28, 2026DispatchNode Pro plan
1 FTE
Office hires avoided
68%
Booking rate
Opening our second location was going to mean another full-time office hire. Instead the AI handles intake for both numbers and routes each job to the nearest available tech.
The scheduling logic actually respects tech skill sets and drive time — it isn't just dumping jobs on whoever is free.
Reporting is clear enough that I can see call volume and booking rate per location every morning.
What they liked
- One system covers multiple locations
- Smart routing by location and skill
- Saved a full office salary
Room to improve
- Wanted a few more custom fields on the intake form — support added most of them
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